Web Tracks (formerly Mouse Tracks) 2012 9.0.3

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Web Tracks is a useful and performant application where you can create custom reports directly in the application, manage your orders and products and view various graphs.

Web Tracks includes a comprehensive Help Desk system. This allows you to assign tasks and help desk tickets to your technicians.

Many different reports can be generated from this information including how many hours you're working for different departments, what types of problems you spend most of your time working with, weekly work reports, etc.

You can set different priority levels for tickets, and assign them to the appropriate technician. Since the help desk is integrated with Web Tracks Inventory, you will know the user and equipment you're dealing with before you approach the problem.

By using the help desk, you will also build a proprietary knowledge base tailored to your unique environment. You can also link help desk tickets to computers, peripherals and software products.

This allows you to maintain a problem history for your Web Tracks Inventory. Depending on the user license you purchase for Web Tracks, you may have multiple technicians using this feature.

Web Tracks includes a very powerful knowledge base that compliments the help desk. Knowledge base articles can be created from scratch, or built based upon exiting help desk requests. Through day-to-day use of the help desk, you can easily create a custom knowledge base that is tailored to your unique environment.

Web Tracks provides a complete solution for your IT inventory needs. Web Tracks will facilitate the tracking of Computers, Peripherals, Software Assets and Documentation.

Web Tracks also includes a way to track your equipment purchasing. From writing the purchase orders to receiving the items into inventory, you can effectively track your hardware and software purchases.

There are over 40 built-in graphs and reports shipped in Web Tracks. There are reports on computers, peripherals, equipment, help desk, documentation, software and purchasing. In addition reports and graphs can be created by end-users and saved directly in the program. Here are some key features of "Web Tracks (formerly Mouse Tracks)":

· Help Desk Software with Automated Ticket Assignments & Email Alerts
· 100% Browser Based Front End
· Automated PC Inventory Software Tool Makes Hardware and Software Audits Simple
· Comprehensive Asset Management Features Allow you to Track Computers, Software and other Assets from Purchase through Disposal
· Brandable Self Service Help Desk Portal with Active Directory Authentication and Synchronization
Requirements:

· IIS version 5.1 or newer installed
· Web Browser
· Microsoft .NET Framework version 3.5 or newer
· SQL Server 2000, 2005, or 2008 R2 (for Enterprise Editions)
Limitations:

· You can have a maximum of 30 line items for a single purchase order.
· PC Audits: 100 What's New in This Release: [ read full changelog ]

New features:
· The Email-To-Ticket Converter now handles attachments within the body of emails.
· Windows Server 2012 is now supported (Version 9.03 has passed the Microsoft Works with Windows Server 2012 Certification).
· A SQL Non-Query command window has been added to the database maintenance form.

Bug fixes:
· A bug has been fixed in Email-To-Ticket converter which could cause replies to emails by end-users to not be recorded as comments within a ticket.
· The installer fixes an issue of a required DLL not being present for the Report Editor application.
· Login page dashboard objects no longer disappear after an unsuccessful login attempt.